Question 1

What's included in a UX design gig?

Accepted Answer

UX design is the structure and flow behind a product: how someone gets from landing to done, what's on each screen, what order it all happens in, and how the navigation hangs together. A typical gig covers mapping the key user flows, the information architecture (how content and screens are organised), and wireframes that show the layout and logic before anyone styles it. The deliverable is the blueprint your UI designer and developer build on.

Question 2

What's the difference between UX design and UI design?

Accepted Answer

UX is how it works; UI is how it looks. UX sorts the flows, the screen order and the structure so the thing makes sense to use. UI then handles the colour, type, spacing and components that make those screens look right. UX decides a checkout should be 3 steps and what's on each; UI decides what the buttons and fields look like. They're separate skills, often done by different freelancers, and the UX usually comes first.

Question 3

What's the difference between UX design and UX research?

Accepted Answer

UX research studies your users (interviews, usability tests, audits) and hands back findings about what they need and where they struggle. UX design takes those findings, or your own brief, and turns them into the actual flows, structure and wireframes. Research tells you what to build and why; design works out how it's laid out and ordered. On a bigger job you'd do research first, then design; on a smaller one a UX designer often works straight from your brief.

Question 4

What makes good UX design?

Accepted Answer

People get where they're going without thinking about it. Good UX means short, obvious paths to the things users actually came to do, navigation that matches how they expect it to work, and no dead ends or surprise steps. It's grounded in real behaviour, not what looks neat in a diagram. The test is simple: can someone who's never seen it finish the main task without being told how.

Question 5

What's information architecture, and why does it matter?

Accepted Answer

Information architecture is how you organise and label everything: the menu structure, what's grouped with what, and the words you use for it. It matters because most usability problems are really structure problems. People can't find a thing because it's filed where they wouldn't look, or named something they wouldn't search. Getting the architecture right early is cheap; rebuilding navigation after launch, when links and habits already exist, is not.

Question 6

Can I do UX design myself, or do I need a freelancer?

Accepted Answer

You can sketch your own flows on paper or in a tool like Figma, and for a simple idea that's a solid start. Where a UX designer earns their keep is spotting the steps you've assumed people will understand, untangling navigation once a product gets more than a few screens, and grounding decisions in how users actually behave rather than how the business is organised internally. The more screens and paths involved, the more that outside read pays off.

Question 7

What do I get at handover?

Accepted Answer

Usually a set of user-flow diagrams, a sitemap or information-architecture map, and annotated wireframes showing each screen's layout and logic, most often as a Figma file. The wireframes are deliberately low on styling so the focus stays on structure and flow. Ask whether a clickable prototype is included if you want to walk through it, and confirm the file is tidy enough to hand straight to a UI designer or developer.

Question 8

Where does wireframing fit with UX design?

Accepted Answer

Wireframes are one of the main things a UX designer produces. They're the low-detail layouts that show what goes where and how screens connect, without the colour and polish. A dedicated wireframing and prototyping gig goes further, turning those into a clickable prototype you can test before any build. If you want UX thinking plus something you can click through and trial, say so in the gig so the bid covers the prototype, not just the static frames.

Question 9

How much does UX design cost in Wollongong?

Accepted Answer

In Wollongong, UX design for a single flow or a small product often runs $1,500 to $4,000. A full product, with research-informed flows, information architecture and wireframes across many screens, more typically lands at $5,000 to $12,000. Price tracks how many flows and screens are involved, and whether user research or prototyping is bundled in or handled as separate gigs.

Question 10

Why do UX design rates vary in Wollongong?

Accepted Answer

Hourly rates run about $90 to $190. A junior nearer $90 can document flows and build wireframes against a defined problem. Most UX gigs sit in the middle of the band, where you're paying for someone who'll challenge the brief, because the most valuable UX work often removes a step rather than designing one. Rates here cluster fairly tightly, so scope drives the total far more than the rate does: how many flows, how many screens, and whether research and prototyping are in the same gig or separate ones.

Question 11

How do I choose a UX designer?

Accepted Answer

Look for case studies that show their thinking, the flows, the structure, the problem they were solving, not just pretty final screens. A good UX portfolio explains decisions, not just outcomes. Check they can hand over flow diagrams and wireframes in a tool like Figma, ask how they ground decisions in user behaviour, and read their verified reviews on Unjumble. A short chat about your product surfaces fast whether they think in flows or just in screens.

Question 12

How does posting a UX design gig on Unjumble work?

Accepted Answer

Post a UX design gig in 60 seconds. Describe the work, set your budget and timeframe, and choose whether it's time-based or outcome-based. Local freelancers send a bid with a quote, you compare their profiles, portfolios and verified reviews, then pick the one that fits. Posting a gig is free. When you accept a bid, each stage is the freelancer's price, plus GST if they're registered, plus our 5% platform fee (worked out on the price before GST, GST included). A $1,000 stage from a GST-registered freelancer comes to $1,150.

Question 13

How do payments work for a UX design gig on Unjumble?

Accepted Answer

Every gig runs on a payment schedule you both agree on up front, and every payment runs through Stripe. On an outcome-based gig each stage is charged before the work starts and held by Unjumble until sign-off, or until it pays out on its own 14 days after it's submitted. On a time-based gig you're charged for each month as it starts, and it pays out when the next month starts unless you raise an issue.

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